Your satisfaction matters. Shop with confidence — exchange eligible items within 7 days.
From delivery date to initiate exchange
With tags, packaging & accessories
Against defects & mismatches
Simple steps to get your exchange processed smoothly
Reach out within 7 days of delivery via WhatsApp, email, or phone with your order details, photos, and issue description.
Our team will review your claim and may request additional photos or videos of the item.
Once approved, you'll receive return instructions and a return authorization number.
Pack the product securely in original packaging with all tags and accessories, then ship it back.
We'll inspect the returned item within 2-3 business days to confirm eligibility.
After approval, we'll ship your replacement or process your refund within 5-7 business days.
7-Day Period: Starts from delivery date. Inspect your items immediately.
Original Condition: Must include all tags, packaging, accessories & free gifts (if any).
Proof of Purchase: Valid order confirmation or invoice required.
Shipping Costs: We cover return shipping for defects; customer covers for change of mind.
Replacement: If item unavailable, we offer similar alternative or full refund.
Our support team is ready to assist with any questions about your exchange.
Business Hours: Monday - Saturday, 10:00 AM - 8:00 PM (PKT)
Sachchu reserves the right to modify this exchange policy at any time. Please check this page regularly for updates. Last updated: December 2025